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We are generally available 9-5 Mon-Fri PST.
Custom Solutions & Enterprise Sales
You can start a discussion with us via this form.
An Alternative, Reliable Way to Contact Us
Another way to reach out to us is via the Help Request page.
We have a 24 hour SLA for answering requests via this mechanism.
This page requires that you have an account.
If you want to do business with us, then use this page to create your account.
If you're a commenter or already have an account - go here. If you don't have an account, this page will create one for you.
FAQ
Can I migrate my data from my existing solution?
All plans support automated self-service migration from a selection of major providers. We perform
custom migrations.
Can we customize the UI of the comment widget?
Yes, the comment widget is designed to be customized.
What if my users already have accounts? They have to have an account to comment now
too?
FastComments supports SSO, which means that your users can have one login for your site/application, and
commenting.
Does FastComments require anything special on my site to run?
No, our commenting widget has no dependencies.
What are your customer service SLAs?
We generally respond within an hour during business hours, and 24 hours at most. There is a ticketing
system
within the admin area.
Can I cancel myself?
You can cancel without any intervention from customer support, although we'll reach out to hear what
we could have done better!
What happens when the trial ends?
The comment widget will still function for a short time, and then hide itself. You and your users will
still have full
access to the admin area. You will receive reminders, which you can easily opt out of, when the trial
ends.
What if I exceed the limits of my account?
All package details, except for number of comments per month, are hard limits. If you exceed the number of comments per month,
we'll reach out to you to negotiate your package.
I run an open source project with low traffic, is there a free tier?
There is currently no official free tier, however for example adding comments to OSS documentation pages
we make exceptions. Simply
create a support ticket after signing up.
Can I add my developers, moderators, and other admins?
Yes, FastComments supports adding other users to your account and controlling their permissions.
Do I need to add a cookie banner to my site?
You are not required to add a cookie banner on your site if you use FastComments. We only add functional cookies for logging in, and do not
add any tracking cookies or cookies that would personally identify your user, to your site.
Is there a limit on the number of comment boxes I can have?
FastComments does not bill on the number of comment boxes, or threads, that you may have. There is no
limit today, either. We instead bill on traffic and comment volume.